The key to success within a customer-focused company is the proactive elicitation of the exact requirements. For this reason, we spend an appropriate amount of time in understanding our customer needs and in return give consultation by our long-term experience in the field of specialized equipment and applications. We can offer this consulting service prior and independently of a real project development, in order to supply knowledge and planning security for your next big technical challenge.
We provide the following service activities:
- Service-Consulting: competent support for finding customized solutions, support for software and machine problems, taking on service orders and ordering spare parts
- Installation: installation, function test, trainings and final acceptance
- Maintenance: troubleshooting at customer site, with or without a service contract
- Upgrades: SECS/GEM standards, traceability, inspection workflows, imaging automations, additional solutions
- Remote Access Diagnose by our specialists